Complaints procedure

Manchester Cathedral is committed to dealing effectively with any concerns or complaints raised about the way in which we work, about what we do, or about the services we provide.  If and where possible, we will seek to put right any mistakes we may have made.  If we get something wrong, we will apologise and where possible we will try to put things right.  We also aim to learn from our mistakes and use the information we gain to improve the way we work in future.

Our complaints procedure may be used by any member of the public or user of the Cathedral’s facilities.  It does not apply to employees, volunteers, office holders, workers, or self-employed contractors providing services to the Cathedral, who should use the Grievance Procedures appropriate to their role,

Any complaints about safeguarding should follow the procedures outlined here. 

All complaints will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.